Question 1

What account and registration data do we collect?

Accepted Answer

We collect information you provide when creating an account, including your name, email address, company name, job title, and billing details. This data is used to create and manage your Noxara AI account.

Question 2

What usage and behavioral data do we collect?

Accepted Answer

We collect data about how you interact with the Noxara AI platform, including features accessed, queries submitted, workflows run, and session duration. This helps us improve platform performance and relevance.

Question 3

What device and technical data do we collect?

Accepted Answer

We automatically collect device type, browser version, operating system, IP address, and log data when you access the platform. This supports security monitoring and platform optimization.

Question 4

What data is collected through forms and support channels?

Accepted Answer

Any information you submit via contact forms, demo requests, support tickets, or chat is collected and stored to respond to your inquiry and improve our services.

Question 5

How do we use your data to deliver the platform?

Accepted Answer

Your data is used to authenticate access, deliver platform features, process operational data through our AI agents (including FieldIQ, RegMatrix, and emissions monitoring), and provide customer support.

Question 6

How is data used for regulatory compliance?

Accepted Answer

Noxara AI processes certain data to support regulatory reporting obligations under FERC, EPA, and PHMSA frameworks. Audit logs may be retained to satisfy legal and contractual obligations.

Question 7

How do we use data for communications?

Accepted Answer

With your consent, we may send product updates, security notices, and marketing communications. You can opt out of marketing emails at any time via the unsubscribe link in any message.

Question 8

Do we share data with third-party service providers?

Accepted Answer

We work with a limited number of vetted third-party processors (such as cloud infrastructure providers and analytics tools) who access data only as needed to support platform operations. All processors are bound by data processing agreements.

Question 9

When do we disclose data for legal reasons?

Accepted Answer

We may disclose your data when required by law, court order, or regulatory authority, or when necessary to protect the rights, property, or safety of Noxara AI, its users, or the public.

Question 10

Do we sell personal data?

Accepted Answer

No. Noxara AI does not sell, rent, or trade personal data to third parties under any circumstances. Data is used solely to operate and improve the platform and to fulfill legal obligations.

Question 11

What security measures protect your data?

Accepted Answer

Noxara AI applies encryption in transit (TLS) and at rest (AES-256), role-based access controls, multi-factor authentication, and continuous security monitoring. Sovereign deployment options allow data to remain within your chosen environment.

Question 12

What happens in the event of a data breach?

Accepted Answer

Noxara AI maintains an incident response plan. In the event of a confirmed breach affecting personal data, we will notify affected users and relevant authorities within the timeframes required by applicable law.

Question 13

How long is data retained?

Accepted Answer

We retain personal data only as long as necessary to deliver our services and meet legal obligations. When data is no longer required, it is securely deleted or anonymized in accordance with our retention schedule.

Question 14

What rights do you have over your data?

Accepted Answer

Depending on your location, you may have the right to: access a copy of your personal data; request correction of inaccurate data; request deletion of your data; object to or restrict processing; and data portability. To exercise any of these rights, contact us via the Contact page.

Question 15

Does Noxara AI comply with GDPR and CCPA?

Accepted Answer

Yes. Noxara AI respects applicable data protection laws including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We provide mechanisms for users in applicable jurisdictions to exercise their statutory rights.

Question 16

What cookies does Noxara AI use?

Accepted Answer

We use strictly necessary cookies to operate the platform, analytics cookies to understand usage patterns, and optional preference cookies. You can manage cookie preferences through your browser settings or via our cookie consent tool.

Question 17

Is the platform directed at children?

Accepted Answer

No. The Noxara AI platform is designed for enterprise and professional use. We do not knowingly collect personal data from individuals under the age of 18.

Question 18

How will you be notified of changes to this policy?

Accepted Answer

We will notify registered users of material changes to this policy by email or in-platform notification. The effective date at the top of this page reflects the most recent update. Continued use of the platform after changes constitutes acceptance.

Privacy Policy

Information We Collect